If you are a "Consumer" and reside in the EU and for any reason you are not satisfied with your purchase or the size you ordered is incorrect, you can return the article without having used it within 14 days of receipt.
Contact our customer service and you will be given all the information necessary for returning articles and obtaining the refund. If you return the product because it is defective, you must also send us a photo of the product and the return will be completely free of charge, otherwise you will be responsible for the shipping costs of the return.
The refund for returned articles will be made within 14 days of receipt of the goods, subject to the following conditions:
The return request must be made within 14 days of receipt of items;
The product must not have been worn, must be in the same condition in which it was originally shipped and packed neatly;
The original labels on the article must not have been removed;
The product must not have been washed or damaged in any way;
The product must have the original warranty seal;
The return policy is further specified in paragraph 9 of the Conditions of Sale